Terms of service
Who we are. Hội Sinh Cà Phê ("we", "us", "our") sells coffee, tea and brewing equipment through hoisinhcaphe.com, and ships within the United States only. Our business address is 659 Virginia Avenue NE, Brookhaven, Mississippi 39601. You can reach us at info@hoisinhcaphe.com.
Using this site. By placing an order you agree to these terms. If you do not agree with them, please do not order. We may update these terms from time to time; the version published here when you place your order is the one that applies to it.
Orders. An order becomes accepted when we send you an order confirmation. All prices are in US dollars, and sales tax is added at checkout where it applies. If we cannot fulfill an order — the coffee is sold out, or we cannot ship to the address — we will cancel it and refund you in full. If a price or description on the site is obviously wrong, we may cancel the order and refund you rather than fill it at the incorrect price.
Subscriptions. Coffee subscriptions deliver every 4 weeks at 10% off the listed price, with shipping charged on each delivery at the rate shown at checkout. You can pause, skip, change or cancel at any time from your account, and there is no fee for doing so. Our subscription policy sets out the details and forms part of these terms.
Shipping. We ship within the United States only. Delivery times are estimates, not guarantees, and once a parcel is with the carrier it is outside our control — but if it arrives damaged or does not arrive at all, tell us and we will put it right under our refund policy.
The coffee. We grind to order when you ask for ground coffee, and pack whole bean otherwise. Bag weights are approximate and settle in transit. Coffee is a crop: color, aroma and flavor vary a little from lot to lot, and that variation is normal rather than a fault.
Returns and refunds. Our refund policy sets out when we replace or refund an order, and it forms part of these terms.
Your account. If you create an account, keep your password to yourself. You are responsible for orders placed through your account, so tell us promptly if you think someone else has used it.
Our content. The text, photographs, logo and product images on this site belong to us or are used with permission. Please do not reuse them commercially without asking us first.
What we do not promise. We work to keep the site available and accurate, but we do not promise it will be uninterrupted or error-free. We do not promise that a particular coffee will suit a particular taste — though if one does not, tell us and we will try to help you find one that does.
Limitation of liability. To the extent the law allows, our liability for any order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses. Nothing in these terms excludes or limits any right you have under consumer law that cannot be excluded.
Ending this agreement. We may decline or cancel an order, or close an account, if these terms are broken or we reasonably suspect fraud or abuse. You may stop using the site at any time.
Governing law. These terms are governed by the laws of the State of Mississippi, United States, and disputes will be heard in the courts of that state.
Contact. Questions about these terms: info@hoisinhcaphe.com.
Effective date: 6 November 2026